

I have 20 years experience in IT process automation, with the last 15 spent in consulting. The number one thing I’ve learned is businesses don’t care about the technology. I could write the coolest automation that covers 99% of potential issues, but if it costs more to run than having a person in India push a button, they won’t buy it.




I already have one of those. It’s my half-bath with a clogged branch drain. I tried to snake it for close to an hour with no luck. I got so frustrated that I had to step away. Now I have a clogged drain, a toilet sitting in the hallway, paper towels shoved in the hole to keep the smell from coming up, and tools all over the floor.