I’ve heard this described as “the 1% Rule”, which more or less goes like: In online communities, 1% of the users generate 90% of the content, 9% of the users create 10% of the content by reacting to, modifying or generally interacting with that 1%, and the other 90% of people are lurkers. This fits quite well with what I’ve seen on online communities myself for decades. So, if you alienate that 1%, your community will eventually either disappear or become a hollow reflection of what it used to be.
I’ve heard this described as “the 1% Rule”, which more or less goes like: In online communities, 1% of the users generate 90% of the content, 9% of the users create 10% of the content by reacting to, modifying or generally interacting with that 1%, and the other 90% of people are lurkers. This fits quite well with what I’ve seen on online communities myself for decades. So, if you alienate that 1%, your community will eventually either disappear or become a hollow reflection of what it used to be.