It doesnt come from a place of not listening to real users.
Most open source projects are hobbies. Tools that they want to use themselves, so thats who they build for. Themselves.
We just get to come for the ride and use what they built for free.
That’s why you see this a lot.
What are you looking for?
it’s unlikely they have that feature, and short of someone volunteering to code it for you, unlikely anyone here will be able to help.
I’d recomend looking at the project and opening a feature request
so that’s not the same person you replied to. Nor am I.
no one said anything about legality.
but that this points known hackers at your door.
So sponsoring a feature might be possible. Its referred to as a bounty. Posting it with your request is the way to go. Especially if they have donors on their page.